Compassionate Counseling
& mental health services
At Healing Hearts Counseling & Consulting Agency (HHC RVA), we believe that true emotional wellness begins in a safe, non-judgmental space. Life can bring unexpected transitions, relationship challenges, and emotional burdens. Our mission here is to guide individuals, couples, and families through these complexities, empowering you to break through barriers and reclaim your peace.
Serving the Greater Richmond Area
since 2021
Our team of dedicated mental health professionals combines evidence-based therapeutic lenses with a deeply compassionate, person-centered approach. Whether you are seeking individual therapy for personal growth, specialized couples counseling, or professional consulting, we tailor our care to meet your unique needs. We are here to celebrate your commitment to your mental health journey and support you every step of the way.
Taking the step to attend therapy is a powerful commitment to your mental health journey. We want your experience at HHC RVA to be as comfortable, transparent, and stress-free as possible. Here is what to look forward to:
BEFORE YOUR VISIT
Before your first scheduled session, please ensure you have received access to our client portal, Simple Practice, to complete the required intake paperwork. This includes reviewing and acknowledging our practice's policy documents and directly connecting with your counselor. If you are utilizing insurance, we kindly ask that you upload a copy of your insurance card for accuracy from our billing specialist.
WHEN YOU ARRIVE
A Welcoming Environment: When you step into our office, you will find a soothing, and non-judgmental space designed entirely for your comfort and privacy.
Arrival & Check In: When you arrive, feel free to check in with our administrative team at the front desk. They will welcome you, communicate with your counselor upon arrival, and help you tend to any outstanding balances or co-pays.
Your Intake Session: Your first appointment is a 60-minute intake session. This time is dedicated to exploring your goals, discussing your history, and beginning a collaborative, person-centered plan for your care. Sessions following will be 50 minutes in length. Our team can accommodate shorter or longer sessions when necessary.
OUR MUTUAL EXPECTATIONS
To respect the time of both our clinicians and our clients, we hold ourselves to professional ethical standards and ask that clients adhere to our practice policies. We require 24 hours' notice for any cancellations to avoid a $50.00 flat fee. We also reserve the right to charge the full amount for no-show occurrences. We all strive to begin sessions promptly on time and ask that you contact our administrative team in a timely manner.